Frequently Asked Questions


What credit cards and payment options can be used to purchase online?

We accept Visa, Mastercard, American Express, Discover, Apple Pay, and ShopPay. 

Can I modify my order after I’ve made a purchase?

We begin processing your order as soon as it’s placed so we’re not able to cancel or change your order once it’s been submitted.  

What is 4U by Tia's Cancellation Policy

We begin processing your order as soon as it’s placed so we’re not able to cancel or change your order once it’s been submitted.  

How do I enter a promotional code for my order?

Promo codes can be entered in the discount code field on the checkout page.  Please note that only one promo code is allowed per order and some items may be excluded from the offer.

I’m having trouble with my promotional code

Please note only one promo code is allowed per order.  It’s possible your code has expired or is not eligible for the items you’ve selected.


Does 4U by Tia ship internationally?

Currently 4U by Tia ships within the US and does not ship internationally but we hope to expand in the future!

Where does 4U by Tia ship?

4U by Tia currently ships within the US including Hawaii and Alaska.

Are there shipping costs?

4U by Tia offers free standard shipping for orders over $35 on all US orders, including Hawaii and Alaska. Need your product faster? No problem!  We offer 2-day expedited shipping for $15.95 on all US orders.

How long does it take to fulfill and ship my order?

We process orders as soon as they are received and ship most orders within 5-7 business days. Shipping times can vary depending on location and chosen shipping method.

Returns and Refunds

What is your return policy?

We’re proud to offer Green Returns, which reduces shipping and processing waste (and saves you a trip to the post office, too). With Green Returns, we’ll give you a store credit for any purchase within the past 60 days that you’re not satisfied with, and we allow you to keep the product (or pass it on to someone who might enjoy it more). Simple, right?

Please contact our Customer Care team and we’ll be happy to get your Green Return started.

*Please note: Customers may only receive one refund per month. Refunds are not applicable to store credit purchases.


How do I make a 4U by Tia account?

You can create a 4U by Tia account by clicking on the account icon or sign in link. You can also create an account at the beginning of the checkout process.

How can I update my 4U by Tia account information?

Need to update your account info? You can log into your account anytime and update your information.
Having trouble logging in? No problem! The Customer Care Team can help you reset it. Reach out to

Need Help?

Still have questions? No problem!

Our Customer Care Team is here for you from 9:00am to 5:00pm PST, Monday-Friday. You can give us a call at (855) 225-1109 or send an email to

Media and Press inquiry

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