Frequently Asked Questions


We accept Visa, Mastercard, American Express, Discover, Apple Pay, and ShopPay. 

We begin processing your order as soon as it’s placed so we’re not able to cancel or change your order once it’s been submitted.  

We begin processing your order as soon as it’s placed so we’re not able to cancel or change your order once it’s been submitted.  

Promo codes can be entered in the discount code field on the checkout page.  Please note that only one promo code is allowed per order and some items may be excluded from the offer.

Please note only one promo code is allowed per order.  It’s possible your code has expired or is not eligible for the items you’ve selected.


Currently 4U by Tia ships within the US and does not ship internationally but we hope to expand in the future!

4U by Tia currently ships within the US including Hawaii and Alaska.

It is the customer’s sole responsibility to provide the correct mailing address.  Please review and confirm your shipping address is accurate and complete prior to finalizing your order.  4U by Tia will deliver your purchases to the address provided based on your exact shipping instructions. 4U by Tia expressly disclaims all responsibility for shipments to addresses incorrectly entered at the time of checkout.  Be sure to review any pre-populated addresses in your express checkout platforms as they may be connected to an incorrect address.  Refunds may not be provided if any part of the address is incorrect.  If you discover an incorrect address after purchase, 4U by Tia recommends contacting your carrier directly once you have your tracking information to intercept, reroute or pick-up held packages.

4U by Tia offers free standard shipping for orders over $35 on all US orders, including Hawaii and Alaska. Need your product faster? No problem!  We offer 2-day expedited shipping for $15.95 on all US orders.

We process orders as soon as they are received and ship most orders within 5-7 business days. Shipping times can vary depending on location and chosen shipping method.

Returns and Refunds

We're proud to offer Green Returns, a sustainable and hassle-free way to handle returns. With Green Returns, you can keep the product (or gift it to someone else) and receive store credit for any purchase made within the past 30 days. Not only does this reduce shipping and processing waste, but it also saves you a trip to the post office! It's that simple. To initiate a Green Return, please contact Customer Care, and we'll take care of the rest.

To request a refund within 30 days of purchase, please contact us, return the item(s) (customers are responsible for return shipping fees), and include the packing slip. We'll refund the item cost (excluding shipping and taxes). Returns will be processed within two weeks. A credit will appear on your statement within 14 business days, depending on your financial institution. Start your return here.

*Returns are only accepted for orders made on Any products bought through cannot be returned or exchanged at a physical retail store. If the purchase was made from a retailer, please reach out to them for their return procedure.


You can create a 4U by Tia account by clicking on the account icon or sign in link. You can also create an account at the beginning of the checkout process.

Need to update your account info? You can log into your account anytime and update your information.
Having trouble logging in? No problem! The Customer Care Team can help you reset it. Reach out to

Need Help?

Still have questions? No problem!

Our Customer Care Team is here for you from 9:00am to 5:00pm PST, Monday-Friday. You can give us a call at (855) 225-1109 or send an email to>

Media and Press inquiry

If you're a member of the media and would like to connect, feel free to contact us at